Mac Office 365 Keeps Asking For Activation
After installing Office 2013, either through a media or Office 365 click-to-run (C2R) method, user will be prompted to sign in to Office 365 account or enter a product key to activate the Office 2013. However, despite signed in to Office 365 account with valid subscription for Office desktop apps such as Office 365 ProPlus, E3 or E4, or entered a genuine product key where the computer has been added to user’s account, individual Office 2013 app keeps prompting and asking for activation by signing in repetitively. The activate request normally happens when any of the Office 2013 apps, such as Word, Excel and PowerPoint, is opened. If you go to “File” - “Account”, you will notice that the product is not activated yet. Turn on encryption my passport for mac. The issue normally happens if the activation was not done immediately after installation, or Office 365 has been previously installed but is now changing user account.
Dec 2, 2016 - I recently updated to Office 2016 v.15.2 and now all my Office programmes (Outlook, Excel, Word, PowerPoint) keep requesting I activate them, every time I.
For the activation to “stick”, Office 2013 requires administrator rights. Thus, to fix the issue, try the following trick: Right click on shortcut of Word 2013, Excel 2013 or PowerPoint 2013 in Start Menu or Start Screen, and select Run as Administrator. Then, activate the Office suite. Alternatively, browse to the following location: 32-bit: C: Program Files (X86) Microsoft Office Office15 64-bit: C: Program Files Microsoft Office Office15 And, right click on EXCEL.exe, WINWORD.exe or POWERPNT.exe, and select Run as Administrator. Then, activate the Office suite. After reactivation, close and re-open the Office application and verify the result. If the above trick does not solve the issue, try repairing it:.
Go to Control Panel: Windows 8: On the Start screen, type Control Panel, and select Control Panel in the search results. Windows 7 or Vista: Click Start - Control Panel.
Office 365 keeps prompting for login credentials within Mac OSX? I came across a problem where a client of mine had bought and installed Office Suite 2016 she than upgraded to Office 365 Business Premium.
3 Answers
I had to uninstall office suite and clear keychain for Microsoft Office, once that was established Office 365 no longer kept prompting for key and user credentials. Hope this helps!
Here is what solved it for me. (Copied from: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac/authentication-failedcheck-your-account/063826c1-1e4c-40ba-9bfa-54e745925fc1 )
- Quit all Office applications (Word, Teams, Outlook, etc)
- Go to KeyChain Access.
- Search 'Exchange' under Login --> All Items and delete everything.
- Search 'Office' and delete everything.
- Search 'ADAL' and delete everything.
- Launch Outlook.
- You will get the activation prompt and then If account is already added you will see the password prompt for app and ADAL again. Please do 2-Factor Authentication if asked to.
- If that doesn't work, do steps 2-4 but restart the Mac before launching Outlook.
My issue was that, every time upon starting Outlook, I was prompted to 'Sign in with your organizational account'. I fixed it by going to Preferences > Accounts, removing my account, and adding it again.